Frequently Asked Questions

Discover the answers to your frequently asked questions about our products and services.

Choosing your skincare

Start with your main concern and explore the descriptions, ingredients, and directions on each product page. If you’re unsure where to begin or need help with your current routine, contact us for guidance or book a consultation.

Yes. Our skincare can be used across skin tones. Choose products based on your skin’s needs, the ingredients, and the product’s intended use.

Suitability depends on the individual product and your skin. Review the ingredient list, patch test before use, and introduce new products gradually. Contact us if you need help choosing.

Ingredient information is available on individual product pages and product packaging. Please check it before purchasing, especially if you have known sensitivities.

Results vary with your skin, the concern you’re addressing, and the products you use. Give your routine time and follow the directions consistently. We don’t promise a fixed timeline or identical results for everyone.

Using your products

Use it after cleansing and before serums or moisturizer. You can apply it with clean palms or a cotton pad, following the directions on the packaging.

Gently massage it onto your face and neck after your serums. It can be used morning and night, following the product directions.

Antispot Face Cream is designed to address the appearance of dark spots, uneven tone, and texture. Check its product page for ingredients, application instructions, and precautions before introducing it into your routine.

The mask is intended for occasional use rather than as a daily cleansing step. Follow the frequency and application instructions on your current packaging.

Lucent Body Lotion is intended for nighttime use. Apply a small amount to slightly damp body skin and massage until absorbed, following the directions on the packaging.

Keep them in a cool, dry place away from direct sunlight. Check each product’s packaging for its expiry date, storage instructions, and recommended period of use after opening.

Chromafix

Saturday 14 November at 9am MT. The waitlist gets the link first.

Join the waitlist. For 48 hours from launch, until Monday 16 November at 9am MT, waitlist members get 15% off through a link sent by email.

100 units in the first release. The main production run lands in December. If the first release sells out, December opens as a backorder at the launch price.

A 30ml multi-active gel serum for the look of dark spots and uneven tone, formulated by cosmetic scientist Ololade Fasuba Adeleke.

Anyone dealing with the look of post-acne marks, sun spots, melasma-prone skin or uneven tone.

No. Chromafix is built to stay in your routine every day for eight weeks and beyond.

Eight weeks of consistent daily use, with daily SPF. Most people see little in the first three weeks. That's normal, and it's exactly when most people quit.

[Confirm: number of pumps, morning and/or night, order in routine.] Apply to the whole face, not just the spots. Sunscreen last, every morning.

[Ololade to confirm.]

[Link to refund policy once decided.]

Orders & support

Choose your products, add them to your cart, and proceed to checkout. Review your items, contact information, and delivery address carefully before completing payment.

Contact us as soon as possible with your order number and the change you need. Changes depend on how far your order has progressed and cannot be guaranteed.

Email us with your order number and a description of the issue. If an item arrived damaged or incorrect, include clear photographs of the item and its packaging so we can review it.

Email info@vhueskin.ca for help with products or orders. For order enquiries, please include your order number.

Personalised guidance

Yes. Visit vhueskin.ca and select Book With Us to explore consultation options and available appointments.

Consultations and treatments have their own booking, cancellation, and rescheduling terms. Please read the Booking Policy on vhueskin.ca before reserving your appointment.


  • Esthetician-formulated

    Chosen in a working skin clinic

  • For every skin type

    Safe for melanin-rich skin

  • Free shipping over $50

    Anywhere in Canada

  • Returns policy

    30-day returns on unopened items